Service Offerrings

Network Monitoring & Operations
  • Fault Management & Trouble shooting Management
  • Root Cause Analysis Support & Reporting
  • Upgrade/Capacity Management
  • Configuration Management
  • KPI Measurement
  • Backup management & Recovery support
  • Database Management
  • Remote Infrastructure Alarm monitoring and resolution
  • Onsite and remote Infrastructure monitoring
  • Field Scheduling & Dispatch Management

Network Field Maintenance

  • Preventive and Corrective Maintenance
  • Core Network Elements ( MSC, BSC, BTS ) Transmission Systems
  • Access Networks like Wimax, FTTH etc
  • Fiber Networks
  • Electrical Equipments & other Facilities
  • Telco sites (Active & Passive components)
Support Services
  • Hardware software upgrades
  • Rental Management
  • EB Payment Management
  • Diesel Filling Management
  • 3rd Party activity coordination
  • Site Access management
  • Security Services
Technical Support And Process Management
  • Technical Help Desk
  • Acceptance Testing
  • Type Approval Testing
  • Process Management activities
Logistics & Vendor Management
  • Spares Rotopool Management
  • Spares Management
  • Warehouse Management
  • Repair & Return coordination
  • 3rd party Vendor Management
Transition Management
  • SWAP Management
  • Transmission Network Audit for Network Backbone & Access level of Fiber/HDSL/ADSL/SAT COM/Microwave links

Hayat’s Value Proposition

  • Streamlined operational processes and documentation, on-the-job staff training
  • Multi OEM and Multi Operator skill set
  • Knowledge of standards and OEM products leading to a path towards a vision of integrated operations
  • Risk Sharing – KPI & SLA Based Commitments
  • Long standing relations with OEMs at global level
  • Systems and Procedures for Transition / Migration of existing processes to HAYAT
  • Ability to set up and run onsite & remote NOCs

How will it benefit you?

  • Lower operating costs due to reduced internal engineering efforts by Network Operators on the availability issue
  • SLA based services
  • Fixed support costs for easier budgeting
  • Single Point of Contact for all Network Issues
  • 24 x 7 basis
  • In-country engineering expertise
  • Understanding of local network issues

HAYAT’s Managed Services allow operators to free themselves from non-differentiating tasks of building and operating the network and focus on their customers and products. Being a vendor and technology agnostic independent Telecom service provider, HAYAT is uniquely positioned to play a prominent role in Managed Services domain. As HAYAT’s service offerings encompass the entire network life cycle from Network Planning and Design, Build, Optimization, Operations & Maintenance, network operators & OEMs can benefit hugely from our existing competencies.

HAYAT has a pool of skilled resources with Multi OEM and Multi technology (GSM, CDMA, UMTS WiMAX, LTE) experience, robust framework, highly trained resources and best-practice processes has allowed us to provide each of these activities together under the umbrella of Managed Services for seamless execution and operation of networks.

Managed Services Model

HAYAT Manage Service Model has the ability to provide a valuable mix of onsite and off shore technical services, be it RF related work , Program management or even NOC management, giving us an edge over most other companies while ensuring cost arbitrage.

Managed Network Service Offering

HAYAT’s Managed Network Services offerings are based on the Build-Operate-Manage (BOM) model and offer KPI/SLA based end-to-end services from Network Planning & Design, System Engineering, Installation & Commissioning, System Integration, Optimization, Network Operations and Field Maintenance.

KPIs include network availability and network performance elements that are specified and jointly agreed with the Network operator. HAYAT’s service offering is well supported by the industry prevalent tools and processes that significantly enhance the user experience and is the key differentiator. HAYAT services include following key areas.

Network Planning & Optimization


  • System Architecture Design
  • Network dimensioning
  • RF Planning & Design
  • Core Network Design
  • Nominal Cell Planning
  • CW Test and Model Tuning
  • LOS Surveys
  • Transmission Backhaul Planning
  • RF Optimization
  • Bench marking & Auditing


Network Build

  • Supply Management
  • Site Build-out- Civil & Electrical
  • Installation & Commissioning
  • System Integration
  • Acceptance Testing
  • Site Documentation
  • Audit Services
  • Program Management
  • Site Search
  • Site Acquisition
  • Site Survey
  • Site Engineering

Network Operation

  • Network Monitoring
  • NOC Hosting & Management
  • Service Configuration& Provisioning
  • Capacity Management
  • Field Maintenance, L1, L2 Maintenance
  • Preventive Maintenance & Trouble Ticketing
  • Technical Support & Process Management
  • Inventory, Logistic & Vendor Management
  • Transition Management
  • Performance Management
  • SWAP Management